Delivering Constructive Criticism (1 Day)
Overview:
Constructive criticism can be a helpful tool when used with the intent of helping or improving a situation in the workplace. However, it can be one of the most challenging things not only to receive, but also to give. It can often involve various emotions and feelings, which can make matters delicate. But when management learns effective ways to handle and deliver constructive criticism, employees can not only learn from their mistakes, but even benefit from them.
Workshop Objectives
To effectively deliver constructive criticism, you must understand what it is, how it is used, and its purpose. The following objectives of this workshop are designed to help you do just that.
By the end of this workshop, participants will be able to:
- Understand when feedback should take place
- Learn how to prepare and plan to deliver constructive criticism
- Determine the appropriate atmosphere in which it should take place
- Identify the proper steps to be taken during the session
- Know how emotions and certain actions can negatively impact the effects of the session
- Recognize the importance of setting goals and the method used to set them
- Uncover the best techniques for following up with the employee after the session
Pre-Assignment Review
The purpose of the Pre-Assignment is to get participants thinking about constructive criticism. What are some characteristics you need to deliver a constructive feedback, especially a negative feedback.
Target audience:
All Leaders and Potential Leaders
Course Outline
Module One: When Should Feedback Occur?
Repeated Events or Behavior
Breaches in Company Policy
When Informal Feedback Has Not Worked
Immediately After the Occurrence
Module Two: Preparing and Planning
Gather Facts on the Issue
Practice Your Tone
Create an Action Plan
Keep Written Records
Module Three: Choosing a Time and Place
Check the Ego at the Door
Criticize in Private, Praise in Public
It Has to Be Face to Face
Create a Safe Atmosphere
Module Four: During the Session (I)
The Feedback Sandwich
Monitor Body Language
Check for Understanding
Practice Active Listening
Module Five: During the Session (II)
Set Goals
Be Collaborative
Ask for a Self-Assessment
Always Keep Emotions in Check
Module Six: Setting Goals
SMART Goals
The Three P’s
Ask for Their Input
Be as Specific as Possible
Module Seven: Diffusing Anger or Negative Emotions
Choose the Correct Words
Stay on Topic
Empathize
Try to Avoid “You Messages”
Module Eight: What Not to Do
Attacking or Blaming
Not Giving Them a Chance to Speak
Talking Down
Becoming Emotional
Case Study
Module Nine: After the Session (I)
Set a Follow-Up Meeting
Make Yourself Available
Be Very Specific with the Instructions
Provide Support and Resources
Module Ten: After the Session (II)
Focus on the Future
Measuring Results
Was the Action Plan Followed?
If Improvement is Not Seen, Then What?
Module Eleven: Wrapping Up
Words from the Wise
The ideal group size for this course is:
-
Minimum: 5 Participants (10% corporate Discount)
-
Maximum: 15 Participants (10 and above participants 20% Corporate Discount)
Live Workshop: 1 Day (Recommended) or Half Day (Compact)
Course Delivery Format
Face to Face (@ Client's Premises) or Zoom